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Data Privacy & Security Policy

FarmHub Data Privacy & Security Policy

 

At FarmHub, protecting the privacy and security of our customers, sellers, and partners is a top priority. This policy explains how we collect, use, store, and safeguard personal and transactional data on our platform.

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1. Scope of the Policy

 

This policy applies to all users of FarmHub, including:

  • Customers placing orders on the website or app.

  • Sellers/farmers listing and selling products.

  • Visitors accessing information or services via FarmHub digital channels.

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2. Data Collection

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FarmHub collects only the data necessary to provide services, including:

  • Personal Information: Name, email, phone number, address, bank account details (for sellers), and identification documents.

  • Transactional Data: Order history, payment details, cart information, and delivery addresses.

  • Usage Data: Device information, IP address, browser type, and browsing patterns on FarmHub platforms.

 

3. Use of Data

 

Collected data is used for the following purposes:

  • Order processing, payment processing, and delivery fulfillment.

  • Customer support and grievance resolution.

  • Product recommendations and marketing (with consent).

  • Seller onboarding, settlements, and compliance.

  • Fraud detection, risk management, and platform security.

 

4. Data Sharing & Disclosure

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  • FarmHub does not sell or rent personal data to third parties.

  • Data may be shared with:

    • Logistics partners for delivery purposes.

    • Payment gateways for processing payments securely.

    • Regulatory authorities as required by law.

  • Data sharing is limited strictly to purposes required for service delivery or legal compliance.

 

5. Data Security Measures

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FarmHub employs robust security measures to protect data from unauthorized access, misuse, or disclosure:

  • Encryption: All sensitive data, including payment information, is encrypted using industry-standard protocols (SSL/TLS).

  • Secure Payment Gateways: PCI-DSS compliant gateways are used for online transactions.

  • Access Controls: Role-based access ensures only authorized personnel can access sensitive data.

  • Monitoring & Auditing: Continuous monitoring for unusual activity and regular security audits.

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6. Customer Rights

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  • Customers can access, correct, or delete their personal data by contacting FarmHub support.

  • Customers may opt out of promotional communications at any time.

  • FarmHub will comply with requests to the extent allowed by law, business requirements, and regulatory obligations.

 

7. Data Retention

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  • FarmHub retains personal and transactional data only as long as required to fulfill business and legal obligations.

  • Once no longer needed, data is securely deleted or anonymized.

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8. Cookies & Tracking

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  • FarmHub uses cookies and similar technologies to improve website functionality, user experience, and personalized recommendations.

  • Users may choose to disable cookies via browser settings, but some features may not function properly.

 

9. Compliance & Legal Obligations

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  • FarmHub adheres to applicable Indian data protection laws and eCommerce regulations.

  • Any breach or data-related incident will be reported and addressed promptly in accordance with legal requirements.

 

10. Responsibility & Acknowledgment

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  • Users are responsible for maintaining the confidentiality of their account credentials.

  • FarmHub is not liable for unauthorized access due to user negligence (e.g., sharing passwords).

  • By using FarmHub, users agree to the terms of this Data Privacy & Security Policy.

 

11. Resolution Matrix

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If you have any queries or Issues please contact us.

 

✅ FarmHub reserves the right to amend this policy at any time to ensure fairness, compliance, and better service for our customers.

✅ FarmHub reserves the right to update this policy at any time to ensure compliance, improve security, and protect user privacy.

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