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Shipping & Delivery Policy

FarmHub Shipping & Delivery Policy

 

FarmHub is committed to delivering fresh, authentic, and farm-sourced products to your doorstep in the fastest and safest way possible. This Shipping & Delivery Policy explains how orders are packed, shipped, and delivered across serviceable locations.

 

1. Scope of the Policy

 

This policy applies to all orders placed on FarmHub through the website, mobile app, or authorized channels.

 

2. Shipping Coverage

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  • FarmHub currently delivers to selected PIN codes across India.

  • Serviceability depends on logistics partner coverage, product type, and seller location.

  • Customers can check delivery availability by entering their PIN code at checkout.

 

3. Order Processing Time

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  • Fresh Produce (vegetables, fruits, dairy, etc.) → Same-day or next-day dispatch.

  • Packaged & Non-perishable Items → Dispatch within 2–4 business days.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

 

4. Shipping Charges

 

  • Shipping charges (if applicable) will be clearly displayed at checkout before payment.

  • Free delivery may apply on minimum order values, as per promotional offers.

  • For COD orders (if available), an additional handling fee may apply.

 

5. Packaging Standards

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  • Products are packed securely to maintain freshness, safety, and hygiene.

  • Eco-friendly and recyclable packaging materials are encouraged.

  • Perishable items are packed using temperature-controlled methods wherever required.

 

6. Delivery Timelines

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  • Estimated delivery time is displayed at checkout and varies based on product category and customer location:

    • Metro/Urban areas: 1–3 days for fresh produce, 3–5 days for packaged goods.

    • Rural/Remote areas: 3–7 days depending on logistics coverage.

  • FarmHub strives to deliver within the promised time but delays may occur due to:

    • Weather conditions.

    • Transportation strikes.

    • Seller-side stock delays.

    • Natural calamities or unforeseen events.

 

7. Tracking Orders

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  • Customers receive a tracking ID & link via SMS/Email once the order is dispatched.

  • Real-time tracking is available until delivery completion.

 

8. Failed Deliveries

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  • If delivery fails due to incorrect address, unavailability, or refusal to accept:

    • For prepaid orders → The product may be returned, and refund (excluding shipping charges) will be processed.

    • For COD orders → Customer may lose COD privileges for repeated refusals.

  • Logistics partner will usually attempt 2–3 re-delivery attempts before marking the order as undeliverable.

 

9. Delivery Restrictions

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  • Perishable products cannot be shipped to remote areas beyond logistics coverage.

  • Hazardous or prohibited items will not be shipped.

  • Some regions may have delivery restrictions due to state-specific regulations.

 

10. Responsibility & Liability

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  • FarmHub ensures products are handed over to trusted delivery partners.

  • Once dispatched, delays caused by courier/logistics are beyond FarmHub’s direct control, though we will assist in resolving issues.

  • Customers must inspect the package at delivery; if damaged, they must report it immediately to customer support.

 

11. Resolution Matrix

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If you have any queries or Issues please contact us.

✅ FarmHub reserves the right to amend this policy at any time to ensure fairness, compliance, and better service for our customers.

✅ By placing an order on FarmHub, customers agree to the terms outlined in this Shipping & Delivery Policy. FarmHub may update this policy from time to time to improve service and compliance.

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